FAQ

What will happen on my first visit?

To be able to treat your condition effectively it is crucial that the Physiotherapist fully understands what your problem is and how it affects your daily life.

Hence the Physiotherapist will start by asking you lots of questions and establish your past medical history and any medication you may be taking.

Then an appropriate physical examination takes place which will consider the severity and irritability of your condition. We try not to aggravate your symptoms too much!

Once we have completed the physical examination we are then able to provide you with a diagnosis. Advise you on the possible treatment options and its effectiveness for your condition. We will also be able to advise you how many treatments we think you will require and advise you on things you can do to help yourself.

Greater results are achieved when your Physiotherapist and you work closely together towards a common goal. So we endeavour to discuss your aims and set goals which are achievable together.

If there is sufficient time left after the assessment the physiotherapist may do some treatment to you or may advise you on self help and exercises.

What Should I wear?

You can attend Physiotherapy in your normal clothes. If you have a knee, ankle, foot or leg problem then shorts can be useful to bring.

We also recommend ladies to wear a “vest” when we assess neck and shoulders.

Sometimes we may require you to be assessed or treated in just your underwear. If you are not comfortable with removing any item of clothing during a session then don’t be afraid to tell us. It is important for you to be comfortable during assessment and treatment sessions!

How do I pay?

We accept payment by credit card, cheque, cash as well as Paypal. For Further information on fees check out Physiotherapy Pricelist

Is it possible to have a male Physiotherapist?

If you would rather see a male therapist then this can be arranged when you make your initial appointment. Please tell us this when we speak on the phone.

Can I use my Private Healthcare?

Some insurance companies will request a referral letter to physiotherapy/osteopathy from either your GP or consultant. Once you have this, you can book an appointment directly with us. If you are unsure of anything and want us to help, just call us on 01795482822 and we will do our best to help you to sort out your claim. We would also advise you to check the terms and conditions of your specific insurance company/policy details just in case there are exclusions or payment excess charges that apply. We accept all major insurance companies including AXA/PPP, Bupa, Simply Health, Benenden, AVIVA and many more. If we have not dealt with your insurance company before we will contact them directly. As all of our Chartered Physiotherapists are Clinical Specialists with over 8 years experience insurance companies are keen to add us to their panel of expert providers.

Do I need to be referred for treatment?

No. Anyone can make an appointment to be assessed and/or treated. You only need to be referred in some cases if you are using your private health insurance to fund your treatment. If you intend to pay for your treatment you can book in immediately. You do not have to be seen or referred by any other medical practitioner unless you wish to. If you want to discuss your condition or suitability without obligation, please call us on 01795482822.

What qualifications do your Physios have?

All of our Physiotherapists are Chartered which means they are registered with the Health Professions Council and the Chartered Society of Physiotherapists. In addition we are all registered with the Acupuncture Association of Physiotherapists and The Australian Physiotherapy and Pilates Institute.

Can I bring someone with me?

You are more than welcome to have someone chaperone you during your treatment. We understand that in some situations you may not want to be alone with our physiotherapist.
Many of our clinics also have designated waiting rooms if you would rather someone waited outside the treatment room.

What is Physiotherapy?

Physiotherapy is a science-based profession and takes a ‘whole person’ approach to health and wellbeing, which includes the patient’s general lifestyle.

At the core is the patient’s involvement in their own care, through education, awareness, empowerment and participation in their treatment.

You can benefit from physiotherapy at any time in your life. Physiotherapy helps with back pain or sudden injury, managing long-term medical condition such as asthma, and in preparing for childbirth or a sporting event.

Physiotherapists use a range of physical, hands-on techniques. As well as manual treatment, they will also advise you on changes to lifestyle and ways you can reduce further muscle and joint problems with exercise programs and methods to cope with chronic conditions. If they consider it appropriate, physiotherapists may recommend you are seen by other specialists, for example orthopaedic surgeons, pain specialists or rheumatologists.

How long will the treatment last?

Normally the initial consultation will take around 30-45 minutes but there will also be some information gathering so you are advised to arrive a little early. Subsequent standard treatment sessions usually take around 30 minutes. If you would rather have longer appointments please speak to our administration team and this can be arranged at minimal cost to you.

What it if I need to change my appointment?

Please let us know as soon as you do if you cannot attend an appointment. We ask that at least 24 hours is provided otherwise you will be charged 50% of the appointment cost as this does not allow us enough time to reallocate your slot.

What does it Cost?

Treatments start from £30 but please see our pricing page

Will I be treated on my first appointment?

The first session is designed to allow the physiotherapist to fully assess you so that they can plan what course of treatment to provide. In most cases, there is enough time for treatment to be started in this session.
Your initial appointment will firstly involve completing a personal details database. This will be followed by a discussion regarding your problem. Your physiotherapist will be asking specific questions aimed at identifying the nature of the problem. A physical examination will then occur of the relevant area. This may include getting you to move the injured region and your physiotherapist completing specific tests. It may be necessary to look at the areas above and below your injury in order to aid diagnosis.
Once your physiotherapist has completed their assessment they will explain the findings and their relevance to your problem. They will provide you with a diagnosis at this point if possible and an estimated timescale for recovery. You will also be able to ask any questions that you may have. Treatment will then commence which could involve manual techniques, acupuncture, postural advice and treatment, taping techniques and a home exercises programme.

Why do I need to bring a towel to my treatment?

We are unable to provide towels due to health and safety requirements and its just for your comfort. The towel is usually used to put on the bed so it doesn’t feel too cold!

Will I see the same physiotherapist for each appointment?

We aim for continuity of care that all our patients see the same physiotherapists. Sometimes we refer you to another clinician for a second opinion and sometimes due to illness or holidays you may be asked to see another physio. You will always be told prior to the session if you are seeing someone different.