Testimonial

Like all providers of health services we have to do a patient satisfaction survey for the commissioners of our services.  The responses we have had so far from our patients are encouraging but a few more would make the analysis more meaningful.

IF YOU WOULD LIKE TO LEAVE US SOME FEEDBACK , PLEASE SEE THE ‘SURVEY’ TAB ABOVE.

Below you can see some testimonials from our clients and see what they have had to say about us so far :

Always an excellent friendly service , I’ve recommended to others and would not use anyone else , keep up the great work you guys do !

Anonymous

From the very beginning from seeing Sarah at Gadby road, to then having treatment with Joanna and Grace at swallows leisure centre, nothing was to much trouble and everything was explained about the treatment I was getting and what I needed to do at home. A great team.

Anonymous

The physio sessions I have had initially built my shattered confidence that I wasn’t going to further damage my shoulder and continued to show me what my joint was capable of and how I could keep the momentum moving forward to develop movement

Anonymous

Liam was very very good at this explaining all my treatment to me

Anonymous

Sarah you gave me physio exercises for my right shoulder from March 2019 onward (Blackthorn Medical Centre in Maidstone) and when the treatment was concluded you asked if I would let you know how the orthopaedic consultation went. Well I finally got to see a consultant last week, at Sittingbourne Memorial Hospital, having had an MRI scan done around November. The scan showed that 3 of the tendons on the rotator cuff muscle were torn/ displaced with the tendon on the top of the joint being most damaged. The surgeon noted however that the physio I had stuck too had compensated significantly for the damage and I do have reasonable movement in the joint. He feels that the two lateral tendons are compensating for the top one. I can raise my arm , slowly, to full stretch above my head and can complete undertake some DIY tasks that requiring me using both hands above head height ( i.e. drilling and fastening screws to fit a curtain rail and replacing a ceiling light fitting) The consultant was non-committal about whether surgery was the best option at this stage. He said that the decision was mine. He stated that there was no guarantee that surgery would significantly improve my mobility though he would look to mend the tendons as best as possible and insert a cushion material between the shoulder and the bone above it. This might improve the situation and prolong the life of the joint, but equally it might not and could decompensate what had been achieved with the physio.We agreed to keep it under review for 6 weeks and then to give him a decision as to whether to opt for an operation or not at this stage. I asked him if he could give odds as to the likely success rate etc and he said he did not have a crystal ball and would therefore sit in the fence with 50:50 odds. So I am of the mind to hold off on any operation at the present and wait to see if there is any deterioration over time. I have eased back on the physio recently as the pain has gone except when I try to do some tasks at full stretch. I will however continue to do the physio so as to maintain my current levels of mobility.

I hope this gives you a reasonable update on my situation and reaffirms the value of physio as an intervention to improve joint mobility and reduce or delay the need for surgical intervention. Thank you for you professional input and support.

Anonymous

Liam is very pleasant and talks to you through treatment, which relaxes you. Very friendly and informative.

Anonymous

Joanna is an absolute pleasure to be treated by, she is friendly, knowledgeable and makes you feel at comfort and ease. I have a speech difficulty and she is the most patient person when listening.

Anonymous

I was very impressed with Michelle, she was very knowledgeable and understood the problem with fairly minimal explanation. She worked with me to find a program of exercises that not only helped my problem but was also achievable as part of busy family life.

Anonymous

The service received from Jo and team was excellent.

Anonymous

The team in the office are very polite when I ring up as well. Can’t fault this company very well trained and always to go that extra mile to make you feel at ease

Anonymous

Sue is very nice and friendly. Very Professional

Anonymous

Were all very friendly and informative and have helped me on way to my recovery

Anonymous

Sue is great. So calming and makes you feel very relaxed about the treatment

Anonymous

I continue to have excellent help and support, having had a hip replacement.

Anonymous

I am really pleased with the treatment I have been given I was told at the hospital I wouldn’t get my arm up for months but with the exercises I was given I have really good mobility in my arm. I work in a pharmacy and have recommended your practice to quite a few customers

Anonymous

I can not thank Sue enough for helping me, she was amazing. I would highly recommend her to anyone!

Anonymous

Excellent treatment and fantastic staff very knowledgeable always ready to listen and help you push yourself a little harder when the time was appropriate to do so. I would have stayed longer but developed an ulcer while on holiday which I am still suffering from. Thanks to all the staff

Anonymous

I am thrilled by the difference these few sessions have made – I feel I have been given real hope. No hesitation in recommending your work.

Anonymous

Friendly, informative and very helpful, many thanks!

Anonymous

I was impressed at the treatments I have received in the past and therefore self funded for my husband to receive treatment.

Anonymous

Your staff all were very helpful friendly and professional and I have recommend your company to others. Thank you for all your hard work and help

Anonymous

Mrs Binal Jain knows her job very well and has helped me a lot since my first appointment she was always very talkative and always wanted to help would highly recommend

Anonymous

The service received was very good and staff is well trained, knowledgeable and helpful.

Anonymous

I found Sue very helpful I’ve never had acupuncture before and it was fantastic I feel so much better now and I’ve been discharged

Anonymous

Overall very good, very knowledgeable and understanding of your situation. I valued the poolside physio very much and looking forward to my next session

Anonymous
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