Policies

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Physiotherapy2fit is committed to providing clinically safe and effective care. We are constantly striving to improve the patient experience of our service as a whole.

Our Director is our clinical governance lead and all other staff report directly to her. If you would like to comment on the service you have received or you have a complaint please contact our Director, Sarah Booker, through our main office, either via email info@physiotherapy2fit.com or by telephone 01795482822. We are a small company that prides ourselves on our reputation and therefore all complaints are taken seriously and will be fully investigated. If you have a positive experience to share then we always welcome this as well!

To support staff, Physiotherapy2fit provides a fair, open and consistent environment and does not seek to apportion blame. In turn, this encourages a culture and willingness to be open and honest to report any situation where things have,or could go wrong.

Physiotherapy2fit recognises that reducing risk in all situations can be best achieved by adherence to the tenets of good professional practice, and through the responsible use of frameworks for safer practice and services, for staff and users, through adherence to sensible, transparent and practical policy, procedure and protocol, and to legislative requirements.

Please find below the majority of our active policies. If you need directing to something in particular or you cannot find what you are looking for please contact our main office and they will help you wherever they can and direct you to another member of staff if this is something they are unable to help with.

Consent form

Privacy Policy

Injection therapy consent form

 

confidentiality agreement for third parties

customer care and complaints policy

Data Protection Policy 2018 – 2020

Equality and Diversity Policy 2018-20

Freedom of Information Policy-2018-20

Overaching Information Governance Policy – Expires March 2020

Quality Assurance Policy 2018 – 2020

Zero Tolerance Policy

 

As well as having our own policies, as a small company we abide by some larger organisation policies.  Please see the below links for other guidelines and policies employees of Physiotherapy2fit abide by.

Violence Against Staff – NHS

Data Protection Policy – NHS

Patient Identifiable Data Policy – NHS

LCA Document N3 App – NHS

Smart Card Policy – NHS

The Information Standards Board for Health and Social Care Guidelines for anonymisation

The National Archives, Identifying Information Assets and Business Requirements Guidelines

Safe Guarding Policy

Indemnity Certificate 2018

 

 

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