FAQ – Treatments

Which injuries & ailments can the clinic treat?
Have a look at our Treatment section and it will show you some of the common areas we treat. These are just a few of the conditions we treat and with our multidisciplinary team covering numerous services you are only a phone call away from starting your recovery.

Can I speak to someone who can advise me?
Yes, if you are unsure of who to see or if treatment is appropriate, we can get a clinician to call you back and offer you advice as to the best way forward.

How long does each treatment last?
This depends of which service you are using but generally the 1^st treatment is a 45 minute assessment with follows ups lasting 30 minutes. Please check the related services page for more specific details.

How many treatments will I need?
In some cases people only require one or two sessions however in other cases more treatment is required.  It is very difficult to predict how many treatments you will need as this varies according to the nature of your injury.  At Physiotherapy2Fit the average number of sessions is 5.5 when the national average is 10.  At the time of your assessment, we are happy to discuss how many treatments we think may be required or what we can achieve within your budget.

Are the Physiotherapists HPC registered?
Yes all our Physiotherapists are registered and have many years of experience.

Do any of the Physiotherapists specialize in a specific area?
All the clinicians have experience in treating a variety of musculo-skeletal injuries, however some do have areas of special interest and have greater experience in specific sports. Within the Meet The Team page you can highlight specific clinicians and look at their specialty areas.

Do you treat children?
Yes, we treat children for all manner of things, from Physiotherapy to podiatry.

Should I have Physiotherapy or Osteopathy?
This very much depends on your injury and history, phone to speak to our highly trained admin staff and if needed we will get a clinician to call you back to advise you.

Should I see a Physiotherapist or Podiatrist?
This depends on your specific injury and history, phone to speak to our highly trained admin staff and if needed we will get a clinician to call you back to advise you.

Do you have a hydro pool?
No we use an aqua pool and can offer advice within a treatment to related exercises to carry out in water.

Does my injury have to be related to a sport to attend the clinic.
No, we treat many non-sporting people

FAQ – Appointments

How do I make an appointment?
Call up the clinic on 01795 482822 and one of our experienced reception staff will guide you through the process.

How soon will I be seen on contacting the clinic?
We will always endeavor to offer you an appointment within 24 hours of you contacting the clinic. Some more specialist disciplines may take longer. If you want to see a specific clinician, you may have a wait a little longer.

Do I need a GP referral to attend the clinic?
No. Our clinicians are fully trained and have the experience to recognise when a patient needs to see their GP. However, if you have medical insurance cover, they are most likely to want you to have a GP referral. Please consult your insurer first.

What should I wear?
To carry out a thorough assessment of your problem we will need to see all related areas.  In some cases, we will ask you to remove items of clothing and we may ask you to wear shorts.  In all cases we will endeavor to make you always feel comfortable

FAQ – Administration

How do I pay?
Payment for initial assessments is required at the time of booking and follow up appointments at the end of each treatment unless you have private medical cover. We can take contactless payments and debit/credit card payments at our reception desk. For Further information on fees check out Physiotherapy Pricelist

I have medical insurance, what do I need to do?
The clinic is recognized by most major medical insurance schemes. You should consult your provider and get an authorization number before treatment. Some health companies also require you to visit your GP first. Failure to comply may result in the insurance provider refusing to cover your treatment costs.

What is your cancellation policy?
You will be texted or emailed to confirm your appointment time at least 48 hours prior to your appointment, provided we have a contact for you. A charge will be made for failed appointments or late cancellations of less than 24 hours. Please note insurance companies generally do not pay cancellation fees.

Do you have wheelchair access?
Yes, we have access which is suitable for wheelchairs